A0030: Resident rights

AHCA cited A0030 194 times at 177 of Florida’s 1,171 small ALFs between July 2023 and July 2026. That ties it with A0055 as the eighth most cited tag.

What a surveyor looks at

59A-36.007(5), F.A.C.

A0030 is resident rights and the home’s own procedures. Rule 59A-36.007(5) wants the Resident Bill of Rights posted where residents can see it, and the four complaint phone numbers posted near a resident phone in 14-point type or bigger. It also asks for house rules and a grievance procedure. So two of the four hang on a wall, not in a binder.

The rest of the rule is about how residents are treated. Nobody is made to work unpaid, and everybody gets a phone they can use in private. That’s why A0030 is one of the two tags that come up most in the serious citations at small homes.

The paper this tag asks for

There are 5 documents under this tag, and every home needs all of them. Having every one of them is not the same as passing a survey, because a surveyor also reads what’s in them and watches your home run.

Documents every small Florida ALF needs under A0030, the rule that asks for each, and how often each renews.
Every home	Renews
Admission package59A-36.015(1)(g)	No date in the rule
Grievance procedure59A-36.015(1)(i)	No date in the rule
Resident Bill of Rights posting59A-36.007(5)(a)	No date in the rule
Complaint telephone numbers posting59A-36.007(5)(c)	No date in the rule
House rules and procedures59A-36.007(5)(d)	No date in the rule

The rule’s own words

Admission package, 59A-36.015(1)(g), F.A.C.: (g) The admission package presented to new or prospective residents (less the resident’s contract) described in Rule 59A-36.006, F.A.C.
Grievance procedure, 59A-36.015(1)(i), F.A.C.: (i) A grievance procedure for receiving and responding to resident complaints and recommendations as described in Rule 59A-36.007, F.A.C.
Resident Bill of Rights posting, 59A-36.007(5)(a), F.A.C.: A copy of the Resident Bill of Rights as described in Section 429.28, F.S., or a summary provided by the Long-Term Care Ombudsman Program must be posted in full view in a freely accessible resident area, and included in the admission package provided pursuant to Rule 59A-36.006, F.A.C.
Complaint telephone numbers posting, 59A-36.007(5)(c), F.A.C.: The telephone numbers must be posted in close proximity to a telephone accessible by residents and the text must be a minimum of 14-point font.
House rules and procedures, 59A-36.007(5)(d), F.A.C.: The facility must have a written statement of its house rules and procedures that must be included in the admission package provided pursuant to Rule 59A-36.006, F.A.C.

What Alfie does here

We ask you to photograph both postings where they hang, and each photo carries the day it was taken, because it only proves the notice was up that day. The admission package, house rules and grievance procedure go in your home’s file.

How residents are treated isn’t something a record can show, and that’s where the serious citations under this tag come from.

If you’ve just been cited for A0030, the plan of correction is yours to write, and Alfie won’t write it for you. Where Alfie helps is the next survey, so the same paper isn’t missing again.

How Alfie works$149 a month for the whole home. Setup done for you.

The other nine

All 25 tags, and how we counted them, are on the citations page. Every document in one list, sorted by file, is on the documents page.